Businesses implement SAP systems to oversee finance, procurement, human resources, and supply chain activities. While these platforms support day-to-day operations, read more staff may find it challenging to adjust to new workflows. SAP WalkMe facilitates digital adoption by directing users as they perform tasks inside the system.

In-App Guidance for Daily Processes

SAP WalkMe provides step-by-step guidance within the SAP interface. Users receive prompts as they work, helping them finish activities without leaving the system. This support can assist with actions such as raising purchase orders, updating employee records, or generating reports.

By following clear on-screen instructions, staff are less likely to make errors. This approach removes the need to search through manuals or attend separate training sessions. Instead, users learn while working, which over time improves confidence and builds consistent system knowledge across departments.

Supporting New User Onboarding

New employees often require time to understand SAP processes. SAP WalkMe can assist onboarding by providing real-time guidance during the first weeks of system use. Walkthroughs explain how to enter data, complete transactions, and follow approval steps, allowing new staff to progress independently.

This approach can reduce pressure on internal IT and management teams. New users rely on in-system prompts rather than raising support requests for routine queries.

Improving Process Accuracy

Many organisations depend on SAP to maintain accurate financial and operational records. Errors in data entry can affect reporting and compliance. SAP WalkMe reduces these risks by guiding users through required steps and reminding them to complete mandatory fields before proceeding.

Standardised instructions across teams encourages uniform processes. When employees follow the same structured steps, records remain accurate and easier to review.

Supporting System Updates

SAP environments regularly receive updates and process changes. Staff may need time to adjust to revised workflows. SAP WalkMe can highlight new features and walk users through updated procedures.

This allows organisations to roll out updates without disrupting daily operations. Employees continue working while learning the revised process, which reduces delays and encourages smoother transitions.

Reducing Support Requests

Help desks frequently receive queries from users who are unsure how to complete routine tasks. SAP WalkMe addresses this demand by providing assistance directly within the system. Users receive guidance exactly when required, rather than contacting IT support.

Over time, this can enable internal teams to focus on technical or strategic matters instead of routine questions.

Working with E Com Group

At E Com Group, SAP WalkMe supports organisations introducing new SAP systems or refining existing processes. Real-time guidance helps staff complete tasks with confidence and promotes consistent system use across teams. Embedding guidance into everyday workflows helps improve digital adoption while maintaining steady operations.